HookahWale.com – Terms and Conditions
By using HookahWale.com and engaging in our services, you agree to abide by these comprehensive terms and conditions. Regularly review for updates.
Age Verification
- Customers must be of legal age to purchase tobacco-related products.
- Age verification may be required before processing orders.
Hookah Rental Terms and Conditions:
- Rentals are confirmed upon receipt of payment.
- A refundable security deposit is required for all hookah rentals.
- The rental period begins on the agreed-upon date and ends on the specified return date.
Care and Responsibility (Applies to Rentals):
- Renters are responsible for the proper use and care of rented items.
- Any damage or loss must be reported immediately.
Cleaning and Maintenance (Applies to Rentals):
- Hookahs must be returned in a clean and hygienic condition.
- Cleaning fees may apply if the items are returned in unsatisfactory condition.
Ordering and Payment
Order Placement:
- Orders can be placed via call or WhatsApp messaging.
- Customer details and product specifications will be confirmed during the ordering process.
Payment Process:
- Payment details, including the total amount and payment methods, will be provided during the call or WhatsApp interaction.
- Payments must be made as per the outlined terms and conditions.
Price Confirmation:
- Prices are subject to confirmation during the ordering process.
- Any changes in pricing will be communicated and agreed upon before order finalization.
Payment Verification:
- Orders are processed upon successful verification of payment.
- Customers will receive confirmation once payment is verified.
Cancellation Policy:
- Cancellations must be communicated promptly via call or WhatsApp.
- Orders canceled after processing may be subject to cancellation fees.
Refund Policy:
- Refunds will be issued according to the specified terms and conditions.
- Refund details will be communicated during the cancellation process.
Payment Security:
- Customer payment information is handled securely and in compliance with applicable data protection laws.
- Payment details shared via call or WhatsApp are treated with the utmost confidentiality.
Order Modification:
- Requests for order modifications must be communicated promptly via call or WhatsApp.
- Modifications are subject to approval based on the order processing status.
Currency and Exchange Rates:
- Prices are communicated in the agreed-upon currency during the ordering process.
- Exchange rates, if applicable, will be clearly communicated and agreed upon.
Product Quality and Assurance:
- Products are quality-checked before dispatch.
- Any issues with product quality must be reported within 24 hours.
- We reserve the right to verify and address reported quality concerns.
Shipping and Delivery:
- Delivery times may vary and are subject to location.
- Shipping costs are outlined during the checkout process.
- Customers are responsible for providing accurate delivery information.
Returns and Refunds:
- Refunds are issued based on the condition of returned items.
- Returns must be made within 5 working days.
- Used or opened items are not eligible for return.
Communication Records:
- Call and WhatsApp interactions related to ordering and payment are recorded for reference and verification purposes.
- Customers are encouraged to retain confirmation details provided during ordering.
By placing an order via call or WhatsApp, customers acknowledge and agree to these specific terms and conditions related to ordering and payment. For any queries or concerns, please contact us through the provided contact channels.
Legal Compliance:
- Customers and renters are responsible for compliance with local laws regarding hookah use.
- HookahWale.com is not liable for any legal issues arising from product purchase or rental.
Modification of Terms:
HookahWale.com reserves the right to modify these terms at any time. – Changes will be effective upon posting on the website.
By utilizing the services of HookahWale.com, you are agreeing to adhere to these comprehensive terms and conditions. We recommend regular reviews for updates to stay informed about any modifications or changes.